Our 100% Buyer Guarantee is designed to give you full peace-of-mind, safety, and security.

Locally based customer service

At The Ticket Merchant we believe that our customers deserve more than just the tickets they order. We know your ticket purchase is important, and we believe you deserve, helpful assistance from start-to-finish. Our customer service team is located here in the Australia, accessible by phone or online during business hours.

Many of our competitors don’t have Australian based customer service teams (if at all) .They simply take your order and forward it along to whoever is selling the tickets, passing any problems or concerns you may have, to someone else. We never pass along your information, and we’re always here to help you with your order. You have our dedication to provide you the industry’s best service and protection so that you can focus on enjoying your event rather than shopping or worrying about your tickets!


Your transaction will be safe and secure

We fully believe our customers’ private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, we do NOT share your credit card information to whichever broker or other individual happens to be selling the tickets. We do not even store your credit card information on our servers. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order.


Your tickets will be delivered before the event

We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the event is announced. In all cases, delivering tickets to you requires coordination and communication. To lay any such logistics concerns to rest, we guarantee that we will deliver your tickets to you in time for the event, or your money back.


Your tickets will be valid and authentic

From our formation and as part of our mission, we have been dedicated to taking the fear out of buying tickets online. The Ticket Merchant has among the strong relationships with professional ticket resellers in the industry. All sellers are rigorously evaluated according to their business practices and track record, and we guarantee your tickets to be valid and authentic, or your money back.


Your order will be accurate

We work in collaboration with our ticket resellers for your order, and we guarantee that the tickets you receive are identical, comparable or better than the ones you ordered, or your money back.


You will be fully refunded for a cancelled event

If an event is cancelled with no rescheduled date, you are naturally entitled to a full refund of the purchase price, including delivery charges. For events that are rescheduled, we will assist you with any ticket reissuing concerns or help you sell your tickets if the new date is no longer desirable to you.

 

Unless this limitation of liability is otherwise precluded by law, The Ticket Merchant advises that the 100% guarantee will only cover price of the ticket purchased (plus any additional fees and charges levied at the time of purchase) and does not extend to any other incidental or otherwise unforeseeable costs that you may incur in addition to the price of the ticket, for example the cost or flights or accommodation in circumstances where you have chosen to purchase tickets to an event that is being held in a location other than where you generally reside.